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Case Studies

DRIVING CUSTOMER-CENTRIC DEVELOPMENT

Released By Propel

AMS Technologies has been a leading solution provider of high-tech components, systems and equipment, serving more than 2000 customers across Europe. Since its founding over 30 years ago, AMS Technologies has evolved from primarily distributing standard components to also developing customized optical, thermal and power management solutions.

With the recent evolution towards custom-engineered solutions, it has become more critical for the company to coordinate its project managers, technical consultants, software developers, electronics, optical and mechanical engineers scattered across Europe. The lack of a common, engineering-friendly application made it challenging for its design teams to be able to easily share product designs, stay informed of the latest changes, and document design decisions. Furthermore, with its custom-engineered solutions, AMS Technologies needs to involve its customers more directly throughout the product development process.

THE SOLUTION
 
AMS Technologies deployed Propel because they wanted a Product Lifecycle Management (PLM) application that could be customer-facing, easy to use for dispersed teams, and seamlessly integrated with their Salesforce system. Because Propel is built 100% on Salesforce App Cloud, AMS Technologies now has one place to track all sales, customer and solution information from initial opportunity through to final released version.

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